Shipping Policy

At ROVEN, we want you out on the trail with your gear as fast as possible. Here's exactly how our shipping works — no surprises.

Order Processing

All orders are processed within 1–4 business days after your order is placed.

Processing means we verify your order, pick your item, and prepare it for dispatch. Orders placed on weekends or holidays begin processing the next business day. During high-volume periods or new product launches, processing may take slightly longer — we'll always email you if that happens.

Delivery Times

Once your order ships, delivery takes 7–12 business days.

Total estimated time from order to doorstep: 8–16 business days.

Business days are Monday through Friday and do not include weekends or public holidays. Delivery times are estimates provided by our carriers, not guarantees.

Order Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.

Tracking information can take 2–5 business days to show its first scan after you receive the email. This is normal and does not mean your package is lost — the carrier simply hasn't updated the system yet. If your tracking hasn't updated after 7 business days, reach out and we'll look into it.

Shipping Rates

Shipping rates are calculated at checkout based on your location. Any applicable rates will be displayed before you complete your purchase.

Where We Ship

We currently ship to addresses within the United States. We do not currently ship to PO boxes, APO/FPO addresses, or international destinations.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice a mistake, contact us immediately at Roven.storetm@outlook.com. We can usually correct the address if your order hasn't shipped yet. Once an order has been dispatched, we cannot change the destination.

Delays

While we do everything we can to hit our estimated windows, some delays are outside our control:

• Carrier backlogs during peak seasons
• Severe weather events
• Customs or transit inspections
• Incorrect or incomplete address information

If your order falls significantly outside the estimated window, contact us and we'll help track it down.

Lost or Damaged Packages

If your package arrives damaged, take photos of the packaging and the product and contact us within 48 hours of delivery.

If your tracking shows delivered but you haven't received your package, check with neighbors and your building's front desk first, then contact us within 7 days of the delivery scan so we can open a carrier investigation.

Multiple Items

If you order more than one item, they may arrive in separate packages and on different days. You'll receive separate tracking numbers for each shipment.

Questions?

Reach us at Roven.storetm@outlook.com and we'll get back to you within 24 hours on business days.

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